Today there is no way to be indifferent, WhatsApp Business has become a powerful tool to establish and maintain strong relationships with your customers. 💼📱 The world is evolving and customer expectations, too. 🌍📈
Certainly, as people we are no longer willing to wait in line to talk to a company, let alone deal with brands that make it difficult to find support and information when we need it. 😤🚫 In fact, according to data from WhatsApp itself in 2020, 75% of adults expressed a desire to communicate with a company in the same way they do with friends and family, via instant messaging. 💬👥
If you're not using messaging to connect with your prospects and customers, you're missing out on a valuable sales opportunity. 💰🤝 Messaging and conversations are not just communication outlets. In many cases, they are the primary way people share information. 📢💡
Moreover, the growth of messaging shows no signs of stopping. The number of people sending and receiving text messages worldwide is expected to reach 5.9 billion by 2025. 🌐📲 This demonstrates the enormous potential of messaging as a channel and highlights that messaging behaviors are here to stay. 🚀📊
Take into account that instant messaging has become the preferred method of communication for most people. 💬😊 Don't lose sight of the fact that using WhatsApp for customer service has several advantages:
- Accessibility - WhatsApp is on almost every smartphone, making it easy for your customers to connect with you. 📱🌍
- Speed: Communication is instant, which means you can respond quickly to your customers' queries and concerns. 🚀⏰
- Customization: You can offer a personalized service tailored to the needs of each client. 🤝🎯
- Conversation log: WhatsApp allows you to keep a log of conversations, making it easy to track previous issues and queries. 📂📝
The basic WhatsApp messages that every business should handle
Customer service messages on WhatsApp are vital to build strong relationships with your buyers. 📲🛒 The welcome message is the first impression your customers will have when they contact you. Start with a warm, professional tone that gives your customers the feeling that they are in the right place. 🌟👩💼
For example:
- Welcome to [Your Business Name]. Our team is ready to answer your questions. How can we help you?
- Greetings from [Your Business Name]! How can we help you?
- Thank you for your preference! At [Your Business Name] we listen to you. What do you need?
Quick responses are key in customer service. ⏰ S etting clear expectations about response time shows commitment and avoids customer frustration. This way, customers value knowing when they can expect a response. 🤝🕒
For example:
- Our goal is to respond in less than [X] minutes, we are working to serve you as quickly as possible!
- We understand that your time is valuable. We will respond in approximately [X] minutes to provide you with the assistance you need.
- Your inquiry is important to us. Please allow up to [X] minutes for a response from our customer service team.
And of course, at times when you can't attend, it's important to communicate that. 🚫📣 Never underestimate the importance of an absence message, informing customers when you won't be available and when they can expect a response. 📅🔒
For example:
- Unfortunately, we are not available at this time. Our business hours are from [X] to [X]. Thank you for your patience.
- We are currently out of service hours, but we will get back to you as soon as possible. In the meantime, leave us a message about how we can help you.
- At this time, our team is not available. Our business hours are from [X] to [X]. We will be happy to help you during this time, thank you for your understanding!
These messages not only demonstrate professionalism, but also help keep customers informed and satisfied, essential aspects of any business' customer service efforts. 📩👔🤝😃
Automate your messages using chatbots
Chatbots are useful tools for handling common queries and freeing up time to deal with more complex issues. 🤖🔍 These automated systems not only speed up the response to frequent queries, but also allow you to provide efficient customer service 24 hours a day. ⏰🌟
In this case, the important thing is that you are very clear about the frequent needs that your customers may have, so that you can create an automated process that provides fast and accurate responses. 💡📋
To do this, start by finding a chatbot development platform that offers integration with WhatsApp, such as WhatsApp Business API or WhatsApp Business Platform. Then, set up the chatbot to answer frequently asked questions and provide relevant information to your customers. 📲👩💻📊
How to connect WhatsApp Business with your website
Integrating WhatsApp Business into your website is simple and can improve the customer experience. The most basic way is to add a WhatsApp button on your site so visitors can start a conversation with a single click. 📲🌐
You can also achieve this by integrating a WhatsApp widget on your page, which allows visitors to initiate a conversation with you directly from the website. This streamlines communication and makes it easier for customers to ask questions or resolve doubts quickly and efficiently. 🚀💬
In both cases, the advantages are notable: It increases customer satisfaction by providing a direct communication channel, improves customer retention, as well as fosters a responsive and accessible customer service image. 😃🛒📊
If you want to implement WhatsApp Business on your website in an efficient and professional manner, do not hesitate to contact our team of experts. At Buq, we'll help you connect your business with this powerful communication tool -contact us today! Don't wait any longer to offer exceptional customer service through WhatsApp! 🤝📞👏
